Guide to published information

We are committed to a policy of openness and transparency. The information that we publish on these pages is in line with requirements under the Information Commissioner’s model publication scheme and the Local Government Transparency code 2015, which is a recommended practice for local authorities on data transparency.

We ensure that the data we publish is compliant with the Data Protection Act 1998, Freedom of Information Act 2000, Environmental Information Regulations Act 2004 and any other associated Acts that governs the way we handle our data.

Avon Fire & Rescue Service is registered with the Information Commissioner’s Officer under registration reference Z6748396.  You can view details of our registration by using our reference number on the search page of the ico website here.

Please follow the links below to access information about our organisation, financial information, details of our services and how we operate:

Transparency and Freedom of Information publications scheme

To make it easy to find information that is routinely searched for, we have identified the following categories:

  1. Who we are and what we do
  2. What we spend and how we spend it
  3. What our priorities are and how are we doing
  4. How we make our decisions
  5. Our policies and procedures
  6. Lists and registers
  7. Our services

Contact us

Please do not hesitate to contact us if you require further assistance. Our contact pages have a number of forms that will help us get your enquiry to the right person.

Write to us

Data Protection Manager
Avon Fire & Rescue Service Headquarters
Temple Back
Bristol
BS1 6EU

email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 0117 926 2061 - Headquarters switchboard

Freedom of Information Act 2000

The Freedom of Information Act (FOIA) provides the public with a general right of access to information recorded and held by public authorities. If the information that you are seeking about AF&RS is not routinely published on our website, click here if you would like to submit a Freedom of Information request and find out more about the act and how AF&RS complies.

If you are a member of the press, you may wish to contact our Corporate Communications Team by calling 0117 926 2061.

Environmental Information Regulations 2004 (EIR)

Similar to the information that is available under the terms of the Freedom of Information Act, the Environmental Information Regulations (EIR) covers information about the environment.

Please click here to find out more information about what information is covered by the EIR and how you can make a request for AF&RS environmental information.

Data Protection Act 1998

The Data Protection Act 1998 (DPA) is a framework of rights and duties which are designed to safeguard personal information.  Please visit our Data Protection Act page of this website to find out more about the Act and if you wish to make a request under the DPA for personal about that we hold about you.

Charges for information

All the information on our website is available free of charge. If you request additional information that we do not publish as a matter of routine, but we are able to provide under the terms of the Freedom of Information Act, we make a charge for providing the information. Please find below a list of Services and Charging Rates for 2014/15, which has been agreed by Avon Fire Authority. If it is necessary for us to charge for information, we will contact you prior to processing the request to discuss the options before incurring any processing fee.

Useful links

Complaints

If for whatever reason you are unhappy with the way your request for information has been handled, you can request an internal review by writing to the Data Protection Manager, Avon Fire & Rescue Service Headquarters, Temple Back, Bristol, BS1 6EU, telephone 0117 9262061, or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

If you remain dissatisfied with the handling of your request or complaint, you have the right of appeal to the Information Commissioner at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 08456 306060. Website www.ico.gov.uk. There is no charge for making an appeal.

Further information about how AF&RS handle complaints can be found here

Translation services information

You can translate information on this website by using the Google Translate service.

For translation requests and copies of documents in any other format, including large font or Braille, please call 0117 926 2061 and ask for the Equality and Diversity Team.

Our website has been developed in order to be as accessible as possible for people with a wide range of special needs.