Emergency Fire Control Operators

Location:         Lansdown, Bath BA1 9DA
Contract:         Permanent
Hours:              42 hours per week (shifts of 2 days & 2 nights then 4 days/nights off)
Salary:             £21,336 increasing to £22,224 after initial training and £28,437 after successful completion of 2 year probationary period

Closing Date:29 May 2018 (applications must be received by 9am)

The role:

We have a number of vacancies for Control Operators. The role involves handling emergency ‘999’ calls, obtaining accurate information from the caller and taking appropriate action to mobilise Fire Service resources.  You will also work closely with other agencies. Information is logged onto IT systems and the Operator liaises with fire crews to obtain details about the incident. Control Operators provide an important service to the public and are a critical department within the Fire Service.  All roles operate on a rotating shift basis with day, night and weekend working. Full training and uniform will be provided.

The candidate:

The role involves working under significant pressure and suitable candidates will need to be able to demonstrate the ability to remain calm, ask relevant questions to obtain information from members of the public, other emergency services and external agencies. The following skills and attributes are essential:

  • Quick and accurate data entry skills
  • The ability to work as part of a team.
  • Effective communications skills, including verbal, written and listening skills.
  • The ability to make effective decisions.
  • A positive, flexible approach to work.
  • The ability to remain calm in stressful situations.
  • The ability to work in a disciplined environment.
  • Able to deal appropriately and effectively with people from all sections of the communities we serve.
  • The ability to speak a second language would be an advantage


How to apply:

The job description is available to download on our website www.avonfire.gov.uk. If you wish to apply please complete the application form in full, providing as much information to support your application as possible.   Shortlisted candidates will be invited to attend a series of job-related tests which will last approximately 3 hours. If successful you will then be invited to a panel interview lasting one hour.  The start date for the training programme is expected to be in July/August.  The exact date has not yet been confirmed. 

Completed applications must be received by Human Resources, Avon Fire & Rescue Service Headquarters, Valley Road, Portishead, Bristol, BS20 8JJ by 9am on 29th May 2018.  Alternatively, you can email your application to This email address is being protected from spambots. You need JavaScript enabled to view it.. Late applications or CVs will not be accepted.