Request a home fire safety visit

As part of our targeted prevention work, we provide further support to members of our community that may be more at risk of having a fire in their home and therefore need us most. 

We do this in the form of a home fire safety visit, which is a free pre-arranged visit to your home to carry out a fire safety assessment and provide you with advice on how to stay safe from fire, including: 

• how to prevent fire happening 
• what to do in the event of a fire 
• cooking and electrical safety 
• planning an escape route 
• your nighttime routine 

If we find you need smoke alarms fitting in your home or that existing faulty alarms need replacing, we will do this free of charge during our visit. There may also be other help we can offer specific to your circumstances, such as additional fire safety equipment or referring you (with consent) to an organisation or agency that may be able to offer you further support. 

The visit is free and will last approximately 45 minutes depending on your circumstances. Our staff will be able to answer any questions you may have, and we will provide you with a copy of our Fire Safety in the Home booklet which is available in alternative easy to read formats and a limited number of languages upon request. 

We assess all requests to ensure we meet the needs of those who are most vulnerable and where we know there is an increased risk of fire, such as those who: 

• are aged 65 years or over 
• have sight and/or hearing loss 
• have mobility concerns 
• have mental health concerns 
• have memory concerns 
• are unable to escape unaided if there is a fire 
• are a family with children under the age of 5 years 

If you are eligible for a visit, a member of staff will contact you to arrange to visit your home at a time convenient to you. 

If you are not eligible for a visit, you can use our free online checker. Once completed, you’ll get advice tailored to your home and lifestyle to help you stay safe from fire. If the check finds that you are at an increased risk, you will be recommended for a home fire safety visit and we will get in touch with you so you don’t have to do anything further.

After a visit you may receive a survey to ask for your views on our service. Our surveys are sent out and managed by an external organisation called Opinion Research Services ‘ORS’, who are an independent research company. ORS will process and analyse the responses and provide us with an anonymised summary to help us improve our performance. In the event your feedback requires further investigation by us, it may be necessary for ORS to share your personal data with us. Such instances will be dealt with on a case-by-case basis and any processing of your data will be in line with the Data Protection legislation.