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Candidates will be able to start the application process as the Service searches for their next training school of fire control operators.
A crucial part of the Avon Fire & Rescue family, fire control operators provide a vital service to the community by answering 999 calls, gathering information, making decisions, and providing support to fire crews on the ground.
Marie Pook, Station Manager Control at AF&RS, said: “A role as a fire control operator is both challenging and highly rewarding, as we all strive to be the best we can be.
“By joining us as a fire control operator, you could be a voice of calm and reassurance to someone in their time of need and make a real difference every single day.”
Control fire operators mobilise resources, identify exact locations of incidents and provide safety advice to callers, such as people who might be trapped inside a burning building, and then continue to reassure callers until the moment firefighters arrive on the scene.
Highly trained, the successful candidates will also manage operational resources and incidents within AF&RS whilst liaising with other services and agencies. They will also be trained in responding to a wide variety of specialist incidents, including chemical, radiological, biological, and nuclear incidents alongside crews.
Based at Lansdown near Bath, the control room is staffed 24 hours, 365 days a year and fire control operators will be expected to work a shift pattern of two days (8am-5pm), two nights (5pm-8am) and then four days off.
The Service is looking for applicants who have a range of skills and experience which they can bring to the role. Successful candidates also need to be aligned to the AF&RS values of respect, honesty, courageousness, ambitiousness, inclusivity, and transparency.
Applications will be open from 17 May until 12:00 (midday) on Monday, 7 June and applicants must be aged over 18 when training school commences on 9 September 2024. Applicants must also hold a full driving licence or be willing to gain one within the two-year probation period.
Beginning with the application form, hopeful applicants should have a strong ability to work in a team, have effective communication skills, an ability to remain calm under pressure, be a good problem solver and also have good attention to detail. Candidates should also possess experience of working with Microsoft packages/IT systems.
There will also be a series of tests including memory call, typing, numeracy and practical (radio and telephony script test).
Successful candidates will receive training, with remuneration after completion of training, and a further pay increase upon becoming fully competent in the role.
